For the safety of our community, our physical offices are closed to all elective procedures at this time. 

Following the recommendations of health and government officials including the American Dental Association, Maryland State Dental Association, and Governor Larry Hogan, we have suspended all elective procedures due to the COVID-19 pandemic. Elective procedures are defined as any procedure that does not involve treating a medical emergency to preserve life.

While our physical offices are closed, you can still contact us with any questions that you may have.
Call Us: 410-280-2484, Text Us: 410-220-2541 or E-Mail Us: dawn@smilesbythebay.com

If you have an emergency during this time or if you are in pain, please text us at 410-220-2541. Please include a picture with your description of the problem. We will contact you back as soon as possible.

We understand that there are questions about how the COVID-19 pandemic will impact your orthodontic care. As these rapidly changing circumstances evolve, we are still here to support you. Here are answers to some common questions to help you navigate this time.

How long will your offices be closed?

We are closed (with the exception of emergency care) until Governor Larry Hogan allows us to open. With that being said, we are constantly monitoring and assessing the situation and we will be completely transparent with any changes that may arise. We will still be available to answer questions during this time by calling the office or sending us a quick e-mail!

How will this delay affect my orthodontic treatment?

Even if we aren’t seeing you in the office your orthodontic treatment is still active and your tooth movement is progressing. Because of the technology in the braces, wires, and aligners we use, we routinely make appointments 10-12 weeks apart. We often schedule interim checks and adjustments with you just to relieve any discomfort you may be having and just to get a chance to see your smiling faces!

What should I do if I am wearing braces or an appliance?

PLEASE make sure you’re still practicing good oral hygiene by brushing and flossing three times a day. While we may be taking a break, your braces are not, so you still cannot eat forbidden foods! Eating food that you shouldn’t is a big no-no if you don’t want any breakage and trust us, the last thing you want right now is breakage!

  • Elastics:
    Wearing your elastics as instructed is a must. Proper elastic wear will continue to correct your bite. IF you run out of elastics, you’re not off the hook, call or email us and we will mail you new ones!
  • Expanders:
    If you have an expander, please stop turning until we can evaluate.

What should I do if I’m wearing Invisalign aligners?

You should always wear your active aligners as instructed to continue progressing your treatment. Make sure you use your chewies and bite and hold to seat the aligners in areas where you may see visible space between your tooth and the aligner. For best use, bite into your chewie for 10 seconds and work it around your teeth lightly biting holding for a 10-minute session.

If you no longer have aligners to continue to your next week, then you should reduce your last aligner wear to nighttime only to ensure that your teeth stay in position and make your aligner last longer. ALWAYS keep your aligners clean and avoid all drinks other than water while wearing them. Once we reopen, we will make a new digital scan for new aligners.

If you are currently using passive aligners between phases and are waiting for new trays, please switch to wearing passive aligners only at night and switch only if one breaks or starts to get gross.

Please remember to always wash your hands before placing and removing your aligners or elastics!

I was scheduled to start treatment soon! What should I do?

We are so glad that you’re excited to take this big step and start treatment. We are so excited to get you started! We are hopeful that this schedule alteration isn’t a long one. Once everything is stabilized, we will be ready to get you on your way to your new smile!

What?! I was supposed to get these things off! Now what?

Trust us, this isn’t what we wanted either. We are so excited to see that new smile of yours! While dental care is very safe for patients and providers with standard universal precautions and hospital-level sterilization protocols, cleaning teeth and the removal of orthodontic bonding materials produces aerosols that can possibly contain biological material. Waiting to remove braces is best practice at a time like this. Be sure to continue practicing good oral hygiene in the meantime and we will resume removal of braces as soon as we are advised it is safe to do so! 

Oh no! My retainer or aligner broke! What do I do?

It is always important to wear your retainers after your treatment is complete. Call the office or write us an email, someone will contact you to see how we can proceed.

Will patients be allowed in the office at all? Is there anyone there?

Nope! We are currently closed and will reopen as soon as possible. Until then call or email us with any questions you might have and be sure to follow all the instructions you have been given in your appointments to keep your treatment moving!

Ouch! There is a poking wire or other irritation bothering me. Help!

Call us! We will give you clear instructions on how to best resolve your issue with an easy fix you can do at home! In the event of a true emergency involving severe pain or discomfort, this could involve a quick trip to the office for a fix in a private setting. Talk about VIP status. 

We will continue to keep all of you up to date with any changes we may have in the coming weeks. Be sure to follow us on Facebook for the most up to date information!

Thank you all for your patience and understanding during this time. We are truly grateful and appreciate your support. We will see you all in person again soon! Until then stay safe, stay healthy, and don’t forget to wear your elastics!

Smiles by the Bay

This Team Truly Cares!

Happy patients are the best patients! We want to see you smile at every visit!

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